Return Policy

PRODUCT RETURN/EXCHANGE

At Sabon, we want you to be satisfied with the Sabon products you have purchased for yourself and your loved ones. We are committed to quality and offer the finest natural and unique products on the market today. If for some reason you are not pleased with your order, please reach out to customer service for the full return policy.

We do accept the returns of unused items purchase on authorised website. We cannot accept an item that has been opened, unless the product is damaged or defective.

  • Item (s) must return to us in their original condition within 7 days from the date of receiving the parcel. Products must be unopened and in original packaging, with all accessories and leaflets.
  • If your order contained Samples and Gift with Purchase (GWP), the samples and GWP must also be returned. If the Samples or GWP is not returned with the original product, we regret to inform that your refund will not be processed.
  • If a Gift Set is being returned, all products in the Set must be returned.
  • Shipping fees of returned packages is non-refundable.

RETURN PROCEDURE

To request for a return, please fill up and submit our Request Form. We will get back to you on the available return options.

All refunds and exchange is subject to proof of purchase with original invoice attached together with all original and undamaged packaging.

REFUNDS

All goods sold are strictly non-refundable.